Insurers: Claim Management

Brown v. Hartford Ins. Co. [12/16/09] 2009 MTWCC 38 The Court found denial of a claimant’s occupational disease claim unreasonable, noting among the factors in reaching that decision that the insurer allowed the claimant’s claims file to sit for four months with no adjuster assigned to it, and the adjuster later assigned to the claim found a physician’s treating notes unclear and continued to deny the claim without seeking clarification from the physician for seven months.